Cookie Policy
Last updated: April 2026
1. What Are Cookies?
Cookies are small text files that a website saves to your browser when you visit. They help websites remember information about you — like whether you're logged in — so you don't have to start from scratch every time you visit.
Some cookies are essential for a website to function. Others collect information about how you use the site so we can improve it. We explain exactly which cookies we use, and why, below.
This policy applies to frontdoorcyber.com and any subdomains we operate. It has been written to comply with the UK ICO's guidance on cookies and the Privacy and Electronic Communications Regulations (PECR).
2. What Cookies We Use
We use three categories of cookies:
2.1 Essential Cookies
These cookies are strictly necessary for the Platform to work. Without them you cannot log in, access your dashboard, or use any features that require authentication. Because they are essential, they are always active and cannot be turned off.
| Cookie / Provider | Purpose | Duration | Type |
|---|---|---|---|
sb-access-token (Supabase) |
Keeps you logged in during your session | Session | Essential |
sb-refresh-token (Supabase) |
Refreshes your login automatically so you stay signed in | Up to 1 year | Essential |
sb-auth-token (Supabase) |
Verifies your identity when making requests to the platform | Session | Essential |
2.2 Analytics Cookies
These cookies help us understand how people use the Platform — for example, which pages are visited most and where users drop off. This helps us improve the product. Analytics cookies are only set if you accept them via the cookie banner.
| Cookie / Provider | Purpose | Duration | Type |
|---|---|---|---|
_analytics_id (FrontDoor Cyber) |
Identifies unique visits to help us count traffic accurately | Up to 2 years | Analytics |
_analytics_session (FrontDoor Cyber) |
Groups your page views into a single session | Session | Analytics |
2.3 Payment Cookies
When you go through checkout, Stripe — our payment processor — sets its own cookies. These are used to prevent fraud, remember your checkout session, and ensure payment is processed securely. We do not store your card details; Stripe handles all payment data.
Stripe's use of cookies is governed by Stripe's own Privacy Policy. You can read it at stripe.com/privacy.
| Cookie / Provider | Purpose | Duration | Type |
|---|---|---|---|
__stripe_mid (Stripe) |
Fraud detection and payment security | 1 year | Payment |
__stripe_sid (Stripe) |
Maintains your checkout session | 30 minutes | Payment |
3. Managing Your Cookie Preferences
When you first visit the Platform, a cookie consent banner will appear. You can choose to accept or decline the non-essential cookies (analytics). Essential cookies cannot be declined because the Platform cannot function without them.
You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of any page.
You can also manage or delete cookies directly in your browser. Here's how to do it in the most popular browsers:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Settings → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
Please note that blocking essential cookies will prevent you from logging into the Platform.
4. Third-Party Cookies
Some cookies on the Platform are set by third-party services we use:
- Supabase — provides our authentication and database infrastructure. supabase.com/privacy
- Stripe — handles payment processing. stripe.com/privacy
These third parties act as data processors under our instructions. We have assessed them as providing adequate levels of data protection. We are not responsible for the content of their policies, but we link to them above for your reference.
5. Cookies and Your Personal Data
Some cookies process personal data (such as a unique user ID linked to your account). Where this is the case, we handle that data in accordance with our Privacy Policy, and in compliance with UK GDPR and the Data Protection Act 2018.
Our lawful basis for essential cookies is legitimate interests — they are necessary to deliver the service you have requested. Our lawful basis for analytics cookies is your consent, which you can withdraw at any time.
6. Changes to This Policy
We may update this Cookie Policy from time to time, for example if we add new features or if the law changes. When we do, we will update the effective date at the top of this page. If we make significant changes that affect your rights, we will let you know by email or via a notice on the Platform.
7. Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please get in touch:
- Email: legal@frontdoorcyber.com
- Website: frontdoorcyber.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have not been respected. You can reach the ICO at ico.org.uk or by calling 0303 123 1113.
FrontDoor Cyber Ltd · Registered in England and Wales · frontdoorcyber.com